Terms and Conditions

Last updated: 28th Feb,2024

This document provides the Terms of Use under which Users, Customers ( “User”, “Customer”, “you“ and “your”) may use the website www.aasaanwill.com (“Website”), a portal of AssetVault India Pvt. Ltd having office at Hyderabad, India. ("we", "us" and “our”)This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and user agreement for access or usages of Website.

We reserve the right to periodically revise/up-date/modify the Terms of Use without prior notice. It is in your own interest that you review this document periodically for any updates and ensure your familiarity with the most current version. Unless otherwise provided in such revision, the revised User Agreement, or its part thereof, will take effect as and when it is posted, that is to say, the “Last Revised Date.

By accessing and using the Website, you accept and agree to be bound by these Terms of Use, any new features that augment or enhance the Website shall be subject to these Terms of Use. By User Registration, you acknowledge and agree to the terms and conditions laid down herein and its user responsibility to share all the details correctly and truly without hiding any material facts, and that you are willing to avail the services offered by the company with respect to your use of the Website.

For an explanation of our practices and policies related to the collection, use, and storage of our Users' information, please read our Privacy Policy. You acknowledge and agree that a printed version of this Agreement and/or any electronic communication with Assetvault India Pvt. Ltd. shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement and/or your use of the Website to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
1. Overview of Our Services
We provide general information about prevailing laws and regulations relating to Estate and Succession planning in India. We are not a law firm or member of the BAR Council of India; however, we have tie-ups with qualified and experienced lawyers being members of the Bar Council of India. Our services are based on the Legal Process Outsourcing model to provide you services at your desktop computer or mobile through a team of experienced lawyers. We provide automated on-line software/application which would enable you to write contents of your Will and Guardianship or other services as per the Indian Laws and we also provide other offline customized services. We can recommend advocates, service providers and such other people for assistance and guidance for registration and notarization of documents at certain locations in India. The information, assistance and documentation provided is to guide you in creation of Legal Documents but does not constitute legal, financial or tax advice.

Once you answer and fill out the online questionnaire forms, the same will be shared with our empaneled lawyers to draft the document on the basis of details or information provided by you.

At no time is it a lawyer-client relationship or any other special relationship created between you and AasaanWill or AssetVault India Pvt. Ltd. or any employee or other person or lawyer associated with AssetVault, and any information you provide us is not protected by lawyer-client privilege or as work product.

When using the Website, you will be subject to these and any additional posted guidelines or rules applicable to specific media, services, and features, which may be posted from time to time (“the Guidelines”). All such Guidelines are hereby incorporated by references into this Terms of Use.
2. Modifications to the Terms of Use
We reserve the right, at our discretion, to change, modify, add or remove portions of this Terms of Use at any time. Please check this Terms of Use and any Guidelines periodically for changes. Your continued use of the Website after the posting of changes constitutes your binding acceptance of such changes. For any material changes to these terms, such amended terms shall automatically be effective after they are initially posted on the Website. Please note that additional and/or different conditions and terms of use may apply to our media, or services provided through one or more of our partners or business associates or referral partners and you should refer to those before using such services.
3. Availability of the Website
The Website may change or contain media, features or services available within the website may be discontinued at any time, and without notice. The media or services on the Website may be out of date, and Aasaanwill, makes no commitment to update these materials on the website.
4. Eligibility To Use The Website
By using the Website, you represent and warrant that:

a. All information you submit is truthful, current, complete and accurate; Aasaanwill does not verify KYC or any type of assets or information shared by you, you will be solely responsible for any false information shared by you

b. Your use of the Website does not violate any applicable law or regulation; and

c. You are at least 18 years of age or have received parental consent and supervision when using the website www.aasaanwill.com may, at its sole and absolute discretion and
5. On-line Services
a. We require all consumers who wish to make Will or Guardianship or any other legal document to sign up for an account by completing all required fields on the respective registration web pages on the Website or fill the form offline as provided by the team

b. As part of the registration process or doorstep visit or telephonic call or any other mode of providing our services, you agree that you are above 18 years of age and you have read all policies of this website. You also agree to provide: (a) information about yourself that is truthful, current, complete and accurate; and (b) update this information so as to maintain its accuracy.

c. We also reserve the right to refuse to approve a user account or terminate an existing user account with or without cause or notice (other than any notice required by applicable law and not waived herein) for any reason at any time.

d. We are not liable for any losses or damages incurred by you as a result of the termination of your account or refusal of the service.

e. A Customer need not download or require any license for DIY (do it yourself) software. Our application is hosted on AasaanWill website server which is fully owned by the Company and on making payment a Customer will have limited right to access DIY software as hosted at www.aasaanwill.com

f. The login credential generated successfully is for the personal use for creation of one Will for a customer and it is non-transferable and non-assignable. The customer shall be solely liable in case of any misuse of the said login credentials and password. The Customer is required to forthwith intimate us in case of any misuse of the login credential or any unauthorized access to DIY software and in such a case we shall take the necessary steps to remedy the same including blocking the login credential for some time or changing the same.

g. You are solely responsible for maintaining the confidentiality of your login credential and password. You shall not share your account with anyone else. You agree not to share your account, username or password to anyone else. You agree to have only one account. You agree to exit from your account at the end of each session and to take all reasonable precautions to prevent others from using your account. You agree to notify us immediately of any unauthorized use of your account

h. A Customer shall have the option of changing the password by following the necessary link on the website. However, the customer is required to retain and record such new passwords at his end as we do not record the changed password at our end and would not be able to retrieve the same in case of loss.

i. We have tried to ensure that all general circumstances and events are covered in respect to each category of DIY Will or guardianship and those necessary options are provided in such a category to cover all such general eventualities. However, a DIY Will or Guardianship may not cover all individual circumstances and special circumstances.

j. Any DIY produced by this website and executed without first obtaining legal advice or doing your own legal research is done so entirely at your own risk, and you accept full responsibility should it prove to be unsuitable to your circumstances. A specialist legal advice should always be sought in relation to any particular circumstances.

k. We have tried to ensure that all general circumstances, events are covered in respect to each category of DIY Will or guardianship and that necessary options are provided in such a category to cover all such general eventualities. However a DIY Will or Guardianship may not cover all individual circumstances and special circumstances.

l. A DIY Will or Guardianship would require you to fill in all the requisite details as per the format and in the manner provided for in the software/app. Any information which is not in accordance with the prescribed format would not be accepted by the software.

m. While certain details and clauses are mandatory, the other details and clauses may not be. You may also be provided with an option to accept a particular clause while not providing the detail in respect thereto.

n. You are required to save all the details as per the format provided on the website. You may amend, change or modify your DIY before payment.

o. You are required to intimate us in case of any operational or system issues and we will fix the same within reasonable time.

p. A DIY Will or Guardianship generated and printed on plain paper or stamp paper shall be a legally viable document after signing and attesting by 2 witnesses as per the Signing instructions provided by our team

q. You may only create an account on behalf of yourself, or yourself and a spouse or legally recognized domestic partner (“Spouse”) or any other family member. If You create an account on behalf of yourself and a Spouse or any other family member, You represent you have permission to enter the information and designations on behalf of your Spouse or family member, with their explicit permission and at their exact direction.
6. Affiliates
a. We may team up with banks, financial institutions, insurance advisors, charities or Organ donation organizations or such other corporate bodies and individuals (Affiliates) to create awareness and market and sell DIY Will for Guardianship and other products of AasaanWill

b. We may display the names and types of services being offered through our affiliates on our website.

c. You may access this website by clicking a link provided on the websites of our affiliates. You are required to ensure that such link and access is being provided by our authorized affiliates. You are required to intimate us in case of unauthorized or illegal access being granted to you. The link to this website would be provided as and by way of link to third party websites by our affiliates.

d. All the customers accessing this website and/or utilizing our services through our affiliates shall be subject to present terms of use and all the arrangements/agreements for use of our services shall be between us and such customers and our affiliate shall not be a party to the same.

e. It shall be our sole prerogative to determine whether to provide our services to any customer accessing our website through our affiliates. We are not obligated to provide any services contrary to prevailing laws, terms of use and in the event of refusal to accept and pay our charges in respect to the same.

f. We may offer certain incentives and/or payments to our affiliates as and by way of consideration for creating awareness about our services and products and you hereby consent for the same.
7. Off-Line Services/Other Services
a. As part of the registration process or doorstep visit or telephonic call or any other mode of providing our services, you agree that you are above 18 years of age and you have read all policies of this website. You also agree to provide: (a) information about yourself that is truthful, current, complete and accurate; and (b) update this information so as to maintain its accuracy. AasaanWill is not responsible to verify your KYC or Asset info or any other info you share with us.

b. We provide guidance and assistance in preparing and verifying Wills and other allied documents pertaining to succession and estate planning as per Indian Laws.

c. We also provide guidance and assistance in execution, attestation, storage, custody, translation of Wills as per practice and produce in India and as per Indian Laws.

d. We can recommend advocates, consultants, clerks and such other people for assistance and guidance for registration and notarization of Will at certain locations in India.

e. We also undertake and /or recommend person/corporate bodies who can undertake custodian and executor services pertaining to Wills as per Indian Laws.

f. In order to avail any of these services you are required to contact us and/or intimate us in the manner set-out on the website or our Emails and we shall get –back to you with the requisite process and the pricing.
8. Payments
You can make payment for our online services in the manner set-out on the website including payment gateway and for offline services you can make payment by a standard payment method. All the services will attract taxes at the applicable rates.

You agree to pay us in accordance with our terms of sale. Certain aspects of the Services may be provided for a fee or other charge. If you elect to use paid aspects of the Services, you agree to the terms of sale, pricing, payment,billing policies, and refund policies applicable to such fees and charges. AasaanWill may add new services for additional fees and charges, or amend fees and charges for existing services, at any time in its sole discretion. You authorize Aasaan Will to charge you for all fees and charges incurred in connection with your use of the Services, including Aasaanwill’s fees, government fees, taxes and other third party fees.
9. Timelines to Avail the Services
Its user’s responsibility to avail the service offered within a limited time duration of 60 days from the date of making payment . Once you make payment, AasaanWill will make all efforts to remind you regularly so that you can complete your Will with Notarization or Will with Registration before expiry of 60 days. However, it is IMPORTANT to note that In case you fail or neglect to Generate your Will draft within 60 days then your login would be disabled, without any further notice and the DIY and any other details filled by you shall be erased from the system. AasaanWill will not be responsible to make a refund or provide any of your details you have filled-in to make a Will. Your payment will be treated as lapse hence after expiry of 60 days when you have not availed the service, you will have to do fresh registration and also fresh payments.

If you opt Will with Notarization or Will with Registration, make sure to avail it within a time limit of 60 days after making the payment. If you have finalized your Will draft but could not avail the notarization or registration service within the time limit of 60 days, from the date of making the payment, AasaanWill will not be able to make a refund or provide the services after the expiry of 60 days.
10. Rescheduling
Notary, registration and consultation is scheduled with prior intimation and confirmation with the user, in case if the user is not reached to the location as per schedule or demands for a rescheduling, it will be charged additionally.
11. Cancellation and Refund
AasaanWill does not provide refunds for any products or services purchased. Once payment is made, it is understood that the purchase is final, and no refund will be granted. In case there is a mistake in the payment processing and you have accidentally paid multiple times for 1 product or if you have overpaid, please contact us at [email protected]. We will look into the matter and if we are able to confirm that such a mistake has occurred, your amount will be refunded within 7 business days.

Further, It shall be our sole discretion to determine whether a particular case is appropriate for full refund or not. We may subtract our service charges prior to processing any refunds.
12. Risk and Consent
You consent to have your personal data collected, used, transferred to and processed in accordance with our Privacy Policy. We have implemented commercially reasonable technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration or disclosure.

However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes. You agree that you provide your personal information and other data provided to AasaanWill at your own risk.

YOU AGREE TO READ AND REVIEW THE FINAL DOCUMENT(S) BEFORE SIGNING THEM AND AGREE TO BE SOLELY RESPONSIBLE FOR THE FINAL DOCUMENT(S). In no event will AasaanWill or AssetVault India Pvt. Ltd. and its affiliates be liable to you or any other party for any damages, family disputes, court challenges on the Will or any other documents curated or drafted by AasaanWill.
13. Confidentiality
a. We are committed to maintaining privacy and confidentiality of data and information and with a view thereof we have included special features in our online services.’

b. We allow you to change the password of your DIY Will for Guardianship log-in and a changed password is known and retained only at your end, and none from the Company's team or system would be able to retrieve the same.

c. We assure 100% confidentiality of your data which are filled in DIY Will or Guardianship Writing software application since website is secured and DIY Will or Guardianship application is as per the technology which secure accessing of any data from any third person except the authorized user who needs the access of data for the purpose of providing the services requested by you. None of your data, details are accessible to our team or any of our website related agencies for server, hosting, content database storing etc other than the authorized user for performing the tasks to provide desired services. . We will only have your registration details like name, email ID, city name, cell number (if any) and such details will only be used to communicate to you for your requirements for our services.

d. We only retain your personal information provided by you at the time of your User Registration for internal reports, accounting, sending administrative emails, informing about any changes or additions to the website, intimating you about our latest offers and in the manner as set-out in our privacy policy. We shall not share or disclose such information except in cases as mentioned in our privacy policy.

e. Access to dead testator’s account to the family member: AasaanWill will not give access to the deceased member’s account to the family member in any circumstances.
14. Legal Jurisdiction & Personal Laws
a. Our DIY Will or Guardianship and other services are designed to be suitable for the application of the law of India and are designed for Indian citizens and Non-resident Indians (NRI’s) who hold any assets or properties in India.

b. All communication that we send to you will assume that you have read this notice.

C. The Site is hosted in India and is subject to Indian law. If you are accessing our Site from other jurisdictions, please be advised that you transfer your personal information to us in India. By using our website, you agree to that transfer and use of your personal information per this Privacy Notice. You also agree to abide by the applicable laws of India concerning your use of the Sites and your agreements with us. If your use of the Site would be unlawful in your jurisdiction, please do not use the Site
15. Prohibited Use
a. As a condition of your use of the Website, you will not use the Website for any purpose that is unlawful or prohibited by these Terms.

b. Access to Materials and the Website from territories where their contents are illegal is strictly prohibited.

c. Users are responsible for complying with all local rules, laws, and regulations including, without limitation, rules about intellectual property rights, the Internet, technology, data, email, or privacy.

d. Your use of any of the materials other than for approved commercial or non-commercial use is strictly prohibited.

e. You may not use the Website in any manner that in our sole discretion could damage, disable, overburden, or impair it or interfere with any other party’s use of the Website.

f. You may not intentionally interfere with or damage the operation of the Website or any User’s enjoyment of it, by any means, including uploading or otherwise disseminating viruses, worms, or other malicious code.

g. You may not remove, circumvent, disable, damage or otherwise interfere with any security-related features of the Website, features that prevent or restrict the use or copying of any content accessible through the Website, or features that enforce limitations on the use of the Website.

h. You may not attempt to gain unauthorized access to the Website, or any part of it, other accounts, computer systems or networks connected to the Website, or any part of it, through hacking, password mining or any other means or interfere or attempt to interfere with the proper working of the Website or any activities conducted on the Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Website.

i. You agree neither to modify the Website in any manner or form, nor to use modified versions of the Website, including (without limitation) for the purpose of obtaining unauthorized access to the Website.

j. The Website may contain robot exclusion headers. You agree that you will not use any robot, spider, scraper, or other automated means to access the Website for any purpose without our express written permission or bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Website.

k. You may not utilize framing techniques to enclose any trademark, logo, or other IPR Materials without our express written consent.

l. You may not use any Meta tags or any other “hidden text” utilizing the name of the Website or associated trademarks without our express written consent.

m. You may not deep-link to the Website and will promptly remove any links that we find objectionable in its sole discretion.

n. You may not send junk mail to other Users, including, but not limited to unsolicited advertising, promotional materials or other solicitation material, bulk mailing of commercial advertising, chain mail, informational announcements, charity requests, and petitions for signatures.

o. You will not be displayed and publish information which is unlawful, defamatory, harassing, inciting, threatening, hateful, harmful, bigoted, racially offensive or otherwise objectionable; Interferes with another user’s rights to privacy; Displays sexually explicit material of any kind; Encourages conduct that could constitute a criminal offense, gives rise to civil liability or otherwise violates any applicable law or regulation; Contains any personally identifiable information about another use without that person’s express consent; Uses false or misleading e-mail addresses or attempts to disguise the origin Posts any trademarks, logos, copyrighted material or other intellectual property without the authorization of the owner; Posts any materials that may damage the operation of a computer (such as a virus worm or Trojan horse); or Advertises or sells any goods or services.
16. Privacy Policy
You understand that all personal information in connection with the service is subject to the Privacy Policy on the website aasaanwill.com, which is incorporated by reference in this Terms of Use. By accepting the terms of this Agreement, you agree to abide by the terms of the Privacy Policy.
17. License to Use.
a. www.aasaanwill.com grants you a limited, personal, non-exclusive, non-transferable license to use our DIY Will or Guardianship for your own personal use,

b. You acknowledge and agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit DIY Will for Guardianship in any manner, except for modifications in filling out the same for your authorized use.

c. By using or generating DIY Will or Guardianship you agree that your use or generation to be used only for you for your personal use and may not be sold or redistributed without our express written consent.
18. Intellectual property
The trademarks, service marks, information, content, text, sounds, images, graphics, logos, page headers, page footers, button icons, scripts, service names, including the trade name www.aasaanwill.com, shall be the explicit trademark or trade dress of Such trademark or trade dresses shall not be used in the remotest connection with any product or service that does not belong to us, in any manner, which shall cause, or is likely to cause, any confusion among clients, experts, affiliates or any other third party, including the public. Such trademark or trade dress shall not be used in any manner that disparages us or discredits us. Any trademark appearing on the website that does not belong to our subsidiaries or us shall be the property of such respective owners who may or may not be affiliated with, connected to, or sponsored by us.

AssetVault Limited, UK is sole owner of all material and content of this Website as well as DIY application / software. All such content is protected under intellectual property and proprietary rights laws. You may use the Website and its content and materials only for the purposes stated in this User Agreement. You may copy such content for your own personal, non-commercial use only, provided you do not alter it or remove any copyright, trademark or other proprietary notice. No other use of the Website’s content including but not limited to text, graphics, logos, sound, images, photographs, video, or software is permissible without the express written consent of AssetVault Limited, and where applicable, the copyright holder.
19. Limitation Of Liability
You understand and hereby agree that, except as otherwise expressly stated and to the extent applicable by law, in no event will AssetVault and its affiliates be liable to you or any other party for any damages, including but not limited to direct, indirect, special, consequential, or exemplary damages, regardless of the nature or basis of the claim, resulting from any use of the website, or the contents thereof or of any hyperlinked website including without limitation any lost profits, business interruption, loss of data, failure of performance, delay in operation of transmission, computer virus or equipment or network failure or otherwise,. You understand and agree that your use of the website is conditioned upon your waiver of any right AssetVault, and its affiliates or to participate in any class action suit for damages or losses resulting from your use of this website.

20. Indemnification
In no event shall Asset Vault India Pvt. Ltd. or affiliated lawyer shall be liable to you for any indirect, incidental, consequential or exemplary damages that might arise from the use of or inability to use. You agree to defend, indemnify and hold Asset Vault, its affiliates, their law partner and their respective officers, directors, agents, and employees from and against: any claims, actions, demands, liabilities, judgments, and settlements, including without limitation, reasonable legal fees resulting from your use of this Website; any loss, costs, damages, expenses, and liability caused by the use of this Website, violation of these Terms of Use or the Privacy Policy, or You violating any rights of a third party through use of our platform; and any indirect, special, incidental, remote, punitive, exemplary or consequential damages arising out of any of your act or omissions related to these Terms of Use.
21. Partner Services
The Site may provide links to third-party websites or services and may link you automatically to sponsors or third-party’s websites or services. We provide such links solely as a convenience to you. We do not maintain, review, endorse or take responsibility for the content, products, services or other materials of linked sites. You understand and accept that you take full responsibility for your use of third-party websites or services.

AasaanWill provides a field to opt for Organ Donation wishes in your Will, you can choose your favorite organization, please note that AasaanWill is not responsible to provide a donor card to you. We will opt for the best measures to connect you and the organization mutually to carry your donation or charity wishes further. But in no event AasaanWill will be directly responsible to fulfill your donation or charity wishes.
22. Violations And Termination
Your registration is liable to be terminated and the account is liable to be blocked in case of breach or violation of any of the terms and conditions set-out herein.
23. User Communications
Under this User Agreement, you consent to receive communications from the Website electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
24. Resolution Of Disputes
This User Agreement shall be governed by the laws of the State of Telangana, India without regard to its conflict of law provisions. You agree that any disputes or claims arising out of or in connection with this User Agreement shall be adjudicated in Hyderabad, Telangana, India. The Website is hosted and operated in, and made available from India. Those who choose to access the Website do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. We may limit the Website's availability in whole or in part, to any person, geographical area or jurisdiction we choose at any time at our discretion or in accordance with the directions of government authorities.
25. Notice
Except as explicitly stated otherwise, legal notices shall be served on the Websites national registered agent or to the email address you provide to the Website during the registration process. Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you legal notice by mail to the address provided during the registration or purchase process. In such a case, notice shall be deemed given three days after the date of mailing.
26. Entire Agreement
This is our entire agreement and if any portion is deemed invalid, the remaining provisions are valid. This Agreement, together with any amendments and any additional agreements you may enter into with AasaanWill in connection with the Service, shall constitute the entire agreement between you and AasaanWill concerning the Service..

AasaanWill’s Privacy Commitment to you

We never use your data without your consent, or sell it to a third party.